Ogólne warunki firmy
General Terms and Conditions
Status August 2024
1. General
The General Terms and Conditions apply to sales by A. Ostermann Gmbh (also gpticketshop.com). Deviating terms and conditions of the buyer are only valid if we have agreed to them in writing or in writing. By clicking on the checkbox in the shopping cart before placing the order "I have read and accepted the terms and conditions", the buyer agrees to these terms and conditions and is bound by them. By purchasing the ticket, the customer also accepts the General Terms and Conditions of the respective event organizer.
Our range of offers is non-binding and subject to change. An order placed by a customer with full legal capacity (persons aged 18 or over) constitutes an offer to conclude a purchase contract. The subsequent confirmation of receipt of the order sent by us does not constitute acceptance of the offer. The purchase contract is only concluded as soon as we send the customer the order confirmation.
If offers are submitted to us, the party submitting the offer shall be bound by it for a reasonable period, but at least 4 days from receipt of the offer.
The customer is obliged to provide truthful and complete information on the order form. Damages resulting from incorrect information provided by the customer shall be
compensate the customer. Our company does not carry out all the services offered itself and therefore reserves the right to have orders carried out by qualified third parties.
Please note the special handling of digital tickets in order to avoid data loss. Access authorizations may not be misused, copied or altered. The principle of first entry applies to access (the mobile ticket that is scanned and accepted first with its unique identification is the valid one. Subsequent ticket duplicates are automatically invalidated by the first access).
2. Ordering process, order correction, order cancellation
The contract between the customer and gpticketshop.com is concluded as follows:
2.1. you, as the customer, select the desired service and tickets on the website (+/-) and click on the adjacent order button "add to shopping cart".
2.2 You can view the contents at any time without obligation by clicking on the shopping cart button. Now you can see the contents of your shopping cart. You can remove an item from the shopping cart at any time by clicking on the delete button. If you wish to purchase the products in your shopping cart, click the "Continue order" button.
2.3 Please enter your e-mail address. You have two options
2.3.1 Order without a customer account.
In this case, it is sufficient to enter your e-mail address and click on the "Continue order" button
2.3.2 Create and log in with a customer account
Immediately after your registration you will receive your access data in an e-mail.
To log in to your customer account, you will need the login (e-mail address) and password you specified when you first registered. Your data will be transmitted in encrypted form.
For security reasons, the contract data can no longer be accessed via the Internet. You will receive them by e-mail with every order.
2.4 If you continue without a customer account, please enter the required data truthfully in the order form. Please note that the tickets you have ordered and paid for will be sent to the address given there. Select your desired payment method and click on the "Continue order" button.
2.5 Now you are on the order page where you can check your entries again. After reviewing and agreeing to our terms and conditions and privacy policy, activate the adjacent box and send your order to us as a contract offer by clicking on the button "order with obligation to pay".
2.6 The contract is finally concluded by explicit acceptance by us by e-mail and an issued invoice.
The paid tickets will be sent insured by UPS approximately two weeks before the respective event.
2.7 According to § 7b KSchG, the risk of loss of or damage to the goods shall not pass to the consumer until the goods have been delivered to the consumer or to a third party designated by the consumer and other than the carrier. However, if the consumer has concluded the contract of carriage himself without making use of an option proposed by us, the risk shall pass as soon as the goods are handed over to the carrier.
If, due to unforeseeable events, the tickets can no longer be sent, we will ensure that the tickets are deposited on site for the customer (in this case, the shipping fee will of course be refunded).
A detailed description of the ordering process can be found in our store under: FAQ
3. Contract language
The content of the contract, all other information, customer service, data information and complaint handling are offered in German throughout.
4. Prices
We shall commence the service after receipt of payment from the customer in the amount agreed prior to conclusion of the contract. Invoicing is in Euro or USD.
All prices include the statutory value added tax.
The prices are valid at the time of the order including VAT, plus shipping and handling charges. These can be seen in the shopping cart before the contract is concluded and then in the order confirmation sent to the customer. Should export or import duties become due in the course of shipment, these will also be charged to the customer (information on this can be obtained from your local customs office).
As we also have to purchase various cards via intermediaries, there may be discrepancies between the prices printed on the cards.
5. Right of revocation/right of withdrawal/cancellation conditions
Customers have no right of withdrawal pursuant to § 18 para. 1 no. 10 FAGG.
Leisure services are services in the field of tourism and leisure activities if the entrepreneur undertakes to provide his services at a specific time or within a precisely specified period of time when the contract is concluded. If the customer is an entrepreneur according to §1 KSCHG (or § 14 BGB), a revocation is completely excluded.
If a certain type of ticket is sold out, gpticketshop.com has the right to provide a ticket of a similar category.
If an event is canceled and the ticket price is refunded, the processing fee will not be refunded. If the tickets have already been shipped, the shipping costs will also not be refunded.
6. Payment
We accept the following payment methods:
-) Credit card (Eurocard/MasterCard, Visa and Maestro).
For credit card payments, state-of-the-art encrypted transmission - SSL encryption - is used to protect your data from unauthorized access.
The payment is debited when the invoice is issued.
Information about credit card payments (How does a credit card payment work)
Payment partner:
MasterCard
VISA
Maestro Card
-)Bank transfer
In the case of payment by bank transfer, the customer must make the payment within one week of receiving the order confirmation.
-)Online bank transfer
EPS & Giropay
7. Default of payment
If tickets are not paid within one week, the customer will receive a reminder by e-mail. If the customer does not pay within one week after this first reminder, a second and final reminder will be sent by e-mail. If the invoice is not paid within four days, we will cancel the invoice and the customer will receive a confirmation of cancellation by e-mail.
8. Shipping and delivery costs
We work together with the shipping service provider UPS, United Parcel Service Speditionsges.m.b.H., Cargo Nord, Objekt 1, 1300 Flughafen Wien. Tickets will be sent by UPS at least 10 days before the event. If tickets are available earlier, they will be sent earlier.
You will receive a shipping notification from UPS by e-mail as soon as the tickets leave our office. If the end customer refuses to accept the package, we will have to charge you extra for any costs incurred.
Please refer to this list for the shipping costs:
Within the EU: 20,00 EUR
Europe non EU: 25,00 EUR
USA and Canada: 25,00 EUR
Rest of the world: 35,00 EUR
Here you will find the link to the UPS privacy policy and contact.
Tickets can be sent either by UPS or by e-ticket.
If e-tickets or print@home tickets are involved, they will be sent by e-mail.
Print@home tickets can be sent up to 24 hours before the event. As these are mobile tickets, no physical delivery is necessary. You will receive your ticket by e-mail or link. The e-mail delivery of e-tickets varies depending on the organizer.
9. Copyright
All news, graphics and the design of the FA. A.Ostermann Gmbh website are exclusively for the personal information of our customers. Use is at your own risk. All data on this website is protected by §4 and §§87a ff. of the German Copyright Act. Reproduction, copying and printing of the entire website is only permitted for the purpose of placing an order with our company. Any further processing, duplication, distribution and/or public reproduction exceeds the usual use and constitutes a violation of copyright law.
10. Arbitration board
We undertake to participate in the arbitration procedure of the Internet Ombudsman in the event of disputes:
www.ombudsstelle.at
Internet Ombudsman's Office
Margaretenstraße 70/2/10
A-1050 Vienna
Further information on the types of procedure can be found at www.ombudsmann.at or in the respective procedural guidelines:
Procedural guidelines of the Internet Ombudsman for alternative dispute resolution under the AStG (AStG conciliation procedure)
http://www.ombudsmann.at/media/file/67.Richtlinien_Internet_Ombudsmann_AStG-Verfahren.pdf
Guidelines for the conciliation procedure with the Internet Ombudsman outside the scope of the AStG (standard procedure)
https://secure.ombudsmann.at/media/file/66.Richtlinien_Internet_Ombudsmann_Standard-Verfahren.pdf
The ODR platform can also be used to resolve disputes with our company: http://ec.europa.eu/consumers/odr
Our e-mail address: support@gpticketshop.com
11. Miscellaneous
The invalidity, nullity or annulment of individual provisions shall not affect the validity of the remaining provisions of these General Terms and Conditions.
Recourse claims within the meaning of the Product Liability Act are excluded, unless the party entitled to recourse proves that the defect was caused in our sphere and was at least due to gross negligence.
The contractual partner waives the possibility of offsetting. However, this does not apply to consumers.
We recommend that declarations, notifications, etc. addressed to us - with the exception of notifications of defects - be sent to us in writing.
The place of performance for all transactions is our company location.
The warranty shall be governed by the statutory provisions.
If the consumer is domiciled or habitually resident in Austria or is employed in Austria, only the court in whose district the domicile, habitual residence or place of employment is located shall have jurisdiction to hear an action against the consumer pursuant to Sections 88, 89, 93 (2) and 104 (1) JN; this shall not apply to legal disputes that have already arisen. For any legal disputes arising from the contract, the mandatory consumer law provisions at the consumer's place of residence shall also apply to the contractual relationship.
SUPPLEMENT TO THE SPECTATOR REGULATIONS (FORMULA 1)
1. any kind of auditory recording (material creation - and storage), pictorial recording or audio-visual recording (recording) or the storage, recording or transmission of information or other data, including official time results, driving performance, distance measurement, weather or race control data (data), made by, at or in relation to the Event is prohibited. Bringing equipment to the venue that would allow YOU to do any of the above is prohibited. However, personal electronic devices (such as still cameras, cell phones (cell phones) and other hand-held (small format) communication devices) are permitted at the Venue, unless otherwise recommended, provided that they are used for personal, private and non-commercial purposes only to record, store or create recordings, data and images of the Event, including photographs (images) and any still images extracted from a (film) recording (recording) or extractable (image).
2. As a condition of access to the Venue, you agree that (a) the use of such recordings, data or images for any publicity, commercial gain or other purpose (other than for your personal enjoyment) without the prior written consent of FOWC is strictly prohibited and constitutes a breach of these Terms and Conditions for which you may be held liable; and that (b) at the request of the Promoter or FOWC, you shall assign in writing to FOWC all copyright and all other intellectual property rights in any images or recordings (Recordings) that you create, make, store or take (Recordings) at or in relation to the Event; and that (c) you grant FOWC (and any third party authorized by FOWC to use the same) the right to use any still or moving images taken at the Event that include an image of you for the purpose of or in connection with publication, exhibition or broadcast (including, without limitation, in advertising or event brochures, campaigns or promotional materials) in any media worldwide and with FOWC's consent, provided that you waive all of your personal and data protection (privacy) rights to the extent necessary to achieve such use.
3. you are aware of the fact and hereby acknowledge that car races, such as the present event, as well as certain related activities (in particular accompanying events) are dangerous. The organizer, the licensing bodies, the FOWC, Formula One Management Limited, Formula One Licensing B.V., Formula One Asset Management Limited, FIA, Formula One Hospitality and Event Services Limited, AIIsport Management S.A., Formula One Marketing Limited, the persons involved in the organization of the Event (including officials, stewards, rescue workers and paramedics), the competing teams and drivers (which may include all team leaders, managers, employees, agents, suppliers and affiliates), shall only be liable for loss or damage caused to you or your property up to the maximum limit provided by local law (provided that nothing in these Terms and Conditions shall (i) limit the liability of Formula One Licensing B.V., Formula One Licensing B.V., Formula One Asset Management Limited, FIA, Formula One Hospitality and Event Services Limited, AIIsport Management S.A., AIIsport Management S.A., AIIsport Management S.A, provided that nothing in these terms and conditions shall limit or exclude (i) liability for death or personal injury caused by the negligence of any of the above parties or persons or (ii) liability for fraud or fraudulent misrepresentation on the part of any of the above parties or persons).
4. the ticket is purchased for the event. The date of the event and/or the supporting program may change without refund or exchange of the ticket. Tickets will only be exchanged or refunded if the event is canceled. The booking fee will not be refunded if the event is canceled. Tickets are not transferable to other events. Tickets for the event are not transferable and are not intended for resale. Tickets for the Event may not be sold or offered for sale for any form of fee or consideration without the prior written consent of the Organizer and only in full compliance with these Terms and Conditions. Tickets for the Event may not be used by anyone for advertising, promotional or commercial purposes, including, without limitation, for prizes, competitions, contests or lotteries, without the prior written consent of the Promoter and FOWC. The Promoter reserves the right to refuse entry to (or remove from) the Venue any person who a) fails to comply with these Terms and Conditions or b) is in possession of a ticket which has not been sold or used in accordance with these Terms and Conditions.
Status August 2024
1. General
The General Terms and Conditions apply to sales by A. Ostermann Gmbh (also gpticketshop.com). Deviating terms and conditions of the buyer are only valid if we have agreed to them in writing or in writing. By clicking on the checkbox in the shopping cart before placing the order "I have read and accepted the terms and conditions", the buyer agrees to these terms and conditions and is bound by them. By purchasing the ticket, the customer also accepts the General Terms and Conditions of the respective event organizer.
Our range of offers is non-binding and subject to change. An order placed by a customer with full legal capacity (persons aged 18 or over) constitutes an offer to conclude a purchase contract. The subsequent confirmation of receipt of the order sent by us does not constitute acceptance of the offer. The purchase contract is only concluded as soon as we send the customer the order confirmation.
If offers are submitted to us, the party submitting the offer shall be bound by it for a reasonable period, but at least 4 days from receipt of the offer.
The customer is obliged to provide truthful and complete information on the order form. Damages resulting from incorrect information provided by the customer shall be
compensate the customer. Our company does not carry out all the services offered itself and therefore reserves the right to have orders carried out by qualified third parties.
Please note the special handling of digital tickets in order to avoid data loss. Access authorizations may not be misused, copied or altered. The principle of first entry applies to access (the mobile ticket that is scanned and accepted first with its unique identification is the valid one. Subsequent ticket duplicates are automatically invalidated by the first access).
2. Ordering process, order correction, order cancellation
The contract between the customer and gpticketshop.com is concluded as follows:
2.1. you, as the customer, select the desired service and tickets on the website (+/-) and click on the adjacent order button "add to shopping cart".
2.2 You can view the contents at any time without obligation by clicking on the shopping cart button. Now you can see the contents of your shopping cart. You can remove an item from the shopping cart at any time by clicking on the delete button. If you wish to purchase the products in your shopping cart, click the "Continue order" button.
2.3 Please enter your e-mail address. You have two options
2.3.1 Order without a customer account.
In this case, it is sufficient to enter your e-mail address and click on the "Continue order" button
2.3.2 Create and log in with a customer account
Immediately after your registration you will receive your access data in an e-mail.
To log in to your customer account, you will need the login (e-mail address) and password you specified when you first registered. Your data will be transmitted in encrypted form.
For security reasons, the contract data can no longer be accessed via the Internet. You will receive them by e-mail with every order.
2.4 If you continue without a customer account, please enter the required data truthfully in the order form. Please note that the tickets you have ordered and paid for will be sent to the address given there. Select your desired payment method and click on the "Continue order" button.
2.5 Now you are on the order page where you can check your entries again. After reviewing and agreeing to our terms and conditions and privacy policy, activate the adjacent box and send your order to us as a contract offer by clicking on the button "order with obligation to pay".
2.6 The contract is finally concluded by explicit acceptance by us by e-mail and an issued invoice.
The paid tickets will be sent insured by UPS approximately two weeks before the respective event.
2.7 According to § 7b KSchG, the risk of loss of or damage to the goods shall not pass to the consumer until the goods have been delivered to the consumer or to a third party designated by the consumer and other than the carrier. However, if the consumer has concluded the contract of carriage himself without making use of an option proposed by us, the risk shall pass as soon as the goods are handed over to the carrier.
If, due to unforeseeable events, the tickets can no longer be sent, we will ensure that the tickets are deposited on site for the customer (in this case, the shipping fee will of course be refunded).
A detailed description of the ordering process can be found in our store under: FAQ
3. Contract language
The content of the contract, all other information, customer service, data information and complaint handling are offered in German throughout.
4. Prices
We shall commence the service after receipt of payment from the customer in the amount agreed prior to conclusion of the contract. Invoicing is in Euro or USD.
All prices include the statutory value added tax.
The prices are valid at the time of the order including VAT, plus shipping and handling charges. These can be seen in the shopping cart before the contract is concluded and then in the order confirmation sent to the customer. Should export or import duties become due in the course of shipment, these will also be charged to the customer (information on this can be obtained from your local customs office).
As we also have to purchase various cards via intermediaries, there may be discrepancies between the prices printed on the cards.
5. Right of revocation/right of withdrawal/cancellation conditions
Customers have no right of withdrawal pursuant to § 18 para. 1 no. 10 FAGG.
Leisure services are services in the field of tourism and leisure activities if the entrepreneur undertakes to provide his services at a specific time or within a precisely specified period of time when the contract is concluded. If the customer is an entrepreneur according to §1 KSCHG (or § 14 BGB), a revocation is completely excluded.
If a certain type of ticket is sold out, gpticketshop.com has the right to provide a ticket of a similar category.
If an event is canceled and the ticket price is refunded, the processing fee will not be refunded. If the tickets have already been shipped, the shipping costs will also not be refunded.
6. Payment
We accept the following payment methods:
-) Credit card (Eurocard/MasterCard, Visa and Maestro).
For credit card payments, state-of-the-art encrypted transmission - SSL encryption - is used to protect your data from unauthorized access.
The payment is debited when the invoice is issued.
Information about credit card payments (How does a credit card payment work)
Payment partner:
MasterCard
VISA
Maestro Card
-)Bank transfer
In the case of payment by bank transfer, the customer must make the payment within one week of receiving the order confirmation.
-)Online bank transfer
EPS & Giropay
7. Default of payment
If tickets are not paid within one week, the customer will receive a reminder by e-mail. If the customer does not pay within one week after this first reminder, a second and final reminder will be sent by e-mail. If the invoice is not paid within four days, we will cancel the invoice and the customer will receive a confirmation of cancellation by e-mail.
8. Shipping and delivery costs
We work together with the shipping service provider UPS, United Parcel Service Speditionsges.m.b.H., Cargo Nord, Objekt 1, 1300 Flughafen Wien. Tickets will be sent by UPS at least 10 days before the event. If tickets are available earlier, they will be sent earlier.
You will receive a shipping notification from UPS by e-mail as soon as the tickets leave our office. If the end customer refuses to accept the package, we will have to charge you extra for any costs incurred.
Please refer to this list for the shipping costs:
Within the EU: 20,00 EUR
Europe non EU: 25,00 EUR
USA and Canada: 25,00 EUR
Rest of the world: 35,00 EUR
Here you will find the link to the UPS privacy policy and contact.
Tickets can be sent either by UPS or by e-ticket.
If e-tickets or print@home tickets are involved, they will be sent by e-mail.
Print@home tickets can be sent up to 24 hours before the event. As these are mobile tickets, no physical delivery is necessary. You will receive your ticket by e-mail or link. The e-mail delivery of e-tickets varies depending on the organizer.
9. Copyright
All news, graphics and the design of the FA. A.Ostermann Gmbh website are exclusively for the personal information of our customers. Use is at your own risk. All data on this website is protected by §4 and §§87a ff. of the German Copyright Act. Reproduction, copying and printing of the entire website is only permitted for the purpose of placing an order with our company. Any further processing, duplication, distribution and/or public reproduction exceeds the usual use and constitutes a violation of copyright law.
10. Arbitration board
We undertake to participate in the arbitration procedure of the Internet Ombudsman in the event of disputes:
www.ombudsstelle.at
Internet Ombudsman's Office
Margaretenstraße 70/2/10
A-1050 Vienna
Further information on the types of procedure can be found at www.ombudsmann.at or in the respective procedural guidelines:
Procedural guidelines of the Internet Ombudsman for alternative dispute resolution under the AStG (AStG conciliation procedure)
http://www.ombudsmann.at/media/file/67.Richtlinien_Internet_Ombudsmann_AStG-Verfahren.pdf
Guidelines for the conciliation procedure with the Internet Ombudsman outside the scope of the AStG (standard procedure)
https://secure.ombudsmann.at/media/file/66.Richtlinien_Internet_Ombudsmann_Standard-Verfahren.pdf
The ODR platform can also be used to resolve disputes with our company: http://ec.europa.eu/consumers/odr
Our e-mail address: support@gpticketshop.com
11. Miscellaneous
The invalidity, nullity or annulment of individual provisions shall not affect the validity of the remaining provisions of these General Terms and Conditions.
Recourse claims within the meaning of the Product Liability Act are excluded, unless the party entitled to recourse proves that the defect was caused in our sphere and was at least due to gross negligence.
The contractual partner waives the possibility of offsetting. However, this does not apply to consumers.
We recommend that declarations, notifications, etc. addressed to us - with the exception of notifications of defects - be sent to us in writing.
The place of performance for all transactions is our company location.
The warranty shall be governed by the statutory provisions.
If the consumer is domiciled or habitually resident in Austria or is employed in Austria, only the court in whose district the domicile, habitual residence or place of employment is located shall have jurisdiction to hear an action against the consumer pursuant to Sections 88, 89, 93 (2) and 104 (1) JN; this shall not apply to legal disputes that have already arisen. For any legal disputes arising from the contract, the mandatory consumer law provisions at the consumer's place of residence shall also apply to the contractual relationship.
SUPPLEMENT TO THE SPECTATOR REGULATIONS (FORMULA 1)
1. any kind of auditory recording (material creation - and storage), pictorial recording or audio-visual recording (recording) or the storage, recording or transmission of information or other data, including official time results, driving performance, distance measurement, weather or race control data (data), made by, at or in relation to the Event is prohibited. Bringing equipment to the venue that would allow YOU to do any of the above is prohibited. However, personal electronic devices (such as still cameras, cell phones (cell phones) and other hand-held (small format) communication devices) are permitted at the Venue, unless otherwise recommended, provided that they are used for personal, private and non-commercial purposes only to record, store or create recordings, data and images of the Event, including photographs (images) and any still images extracted from a (film) recording (recording) or extractable (image).
2. As a condition of access to the Venue, you agree that (a) the use of such recordings, data or images for any publicity, commercial gain or other purpose (other than for your personal enjoyment) without the prior written consent of FOWC is strictly prohibited and constitutes a breach of these Terms and Conditions for which you may be held liable; and that (b) at the request of the Promoter or FOWC, you shall assign in writing to FOWC all copyright and all other intellectual property rights in any images or recordings (Recordings) that you create, make, store or take (Recordings) at or in relation to the Event; and that (c) you grant FOWC (and any third party authorized by FOWC to use the same) the right to use any still or moving images taken at the Event that include an image of you for the purpose of or in connection with publication, exhibition or broadcast (including, without limitation, in advertising or event brochures, campaigns or promotional materials) in any media worldwide and with FOWC's consent, provided that you waive all of your personal and data protection (privacy) rights to the extent necessary to achieve such use.
3. you are aware of the fact and hereby acknowledge that car races, such as the present event, as well as certain related activities (in particular accompanying events) are dangerous. The organizer, the licensing bodies, the FOWC, Formula One Management Limited, Formula One Licensing B.V., Formula One Asset Management Limited, FIA, Formula One Hospitality and Event Services Limited, AIIsport Management S.A., Formula One Marketing Limited, the persons involved in the organization of the Event (including officials, stewards, rescue workers and paramedics), the competing teams and drivers (which may include all team leaders, managers, employees, agents, suppliers and affiliates), shall only be liable for loss or damage caused to you or your property up to the maximum limit provided by local law (provided that nothing in these Terms and Conditions shall (i) limit the liability of Formula One Licensing B.V., Formula One Licensing B.V., Formula One Asset Management Limited, FIA, Formula One Hospitality and Event Services Limited, AIIsport Management S.A., AIIsport Management S.A., AIIsport Management S.A, provided that nothing in these terms and conditions shall limit or exclude (i) liability for death or personal injury caused by the negligence of any of the above parties or persons or (ii) liability for fraud or fraudulent misrepresentation on the part of any of the above parties or persons).
4. the ticket is purchased for the event. The date of the event and/or the supporting program may change without refund or exchange of the ticket. Tickets will only be exchanged or refunded if the event is canceled. The booking fee will not be refunded if the event is canceled. Tickets are not transferable to other events. Tickets for the event are not transferable and are not intended for resale. Tickets for the Event may not be sold or offered for sale for any form of fee or consideration without the prior written consent of the Organizer and only in full compliance with these Terms and Conditions. Tickets for the Event may not be used by anyone for advertising, promotional or commercial purposes, including, without limitation, for prizes, competitions, contests or lotteries, without the prior written consent of the Promoter and FOWC. The Promoter reserves the right to refuse entry to (or remove from) the Venue any person who a) fails to comply with these Terms and Conditions or b) is in possession of a ticket which has not been sold or used in accordance with these Terms and Conditions.