Frequently asked questions
How do I know whether tickets of a certain category are still available?
If a certain ticket is available you will be able to choose the amount and you will see an add to basket button () next to it. Tickets that are sold out can be recognized when the comment "sold out" appears.
Generally speaking, we must confirm all orders by means of an invoice (which you receive by email).
What days are included in weekend tickets?
Weekend tickets are always valid for the entire weekend of the race, that is, for Friday, Saturday and Sunday.
For some races, however, only tickets for individual days are offered because the organizers of these races do not sell any weekend tickets.
How do I know whether a particular grandstand is covered or faces a video screen?
You can find this out by looking at the small symbols beside the names of the grandstands on the large circuit map or next to the ticket name in the price list.
Why is there no timetable available for some races?
Support races in conjunction with motorsport events are usually planned on very short notice. They are thus subject to change on short notice or may be confirmed relatively late. As soon as a timetable becomes available it will be available as a PDF download.
What is a shopping basket?
The shopping basket is used on the website for storing the tickets you reserve before proceeding to the check out. This is similar to what you do in a supermarket. After adding tickets to your shopping basket, you can remove them any time or change the number reserved.
How can I add items to the shopping basket?
Just select the tickets you want on the page of the particular race. Enter the number of tickets you want into the proper field or choose the amount with the +/- buttons and then click the order button () in the same row.
How can I change the quantity of items ordered?
Click the navigation button entitled "your basket". The contents of your shopping basket will be shown. In order to change the quantity of a product or ticket category, click the field for ticket quantity in the row you want to change and overwrite the old number. Finally, click the change button () in order to have the change processed.
How can I remove items from the shopping basket?
Do the same as above to get to your basket. Than click the delete button () next to the items you want to remove.
You can pay for tickets with online convenience if you own a credit card (MasterCard or VISA). Simply select "credit card" as the desired method of payment. If your credit card is participating in the Verified by VISA or Mastercard Securecode system, it will be automatically recognized and you will be asked your personal password during the order process.
How safe is payment with a credit card?
Our server is equipped with a 256-bit Thawte Certificate, guaranteeing the highest possible level of encryption available at present. This so-called "Strong Key" is also used for instance by all banks offering online banking services. While entering your personal data such as name, address and perhaps also your credit card number, a so-called "SSL" (Secure Socket Layer) connection exists between your browser and the server. This means that the data are transferred after being encrypted and thus cannot be abused by third parties. Your personal data is handled with discretion, of course, and only used to carry out your order.
You can check the type of connection supported by clicking the right mouse button on the page in question and viewing the page properties.
Should you prefer not to transfer your data over the Internet despite our high security standards, we would be happy to accept your credit card information by fax. You can download a pdf pricelist with fax order from on every race page or you can give us a call by dialing 0043 (1) 7969490
When will my credit card account be debited?
As soon as the tickets you have ordered have been confirmed, an invoice will be issued and at the same time your credit card account will be debited with the amount shown on the invoice.
Besides paying by credit card, we also offer you payment by bank transfer. Just select "bank transfer" as the method of payment when you order.
When must the bank transfer be paid?
Once you have successfully placed your order, an invoice will be sent to you by e-mail as a pdf file. The invoice states the date the payment is due.
Which account should the money be transferred to?
Please use the IBAN and SWIFT Code provided on top of the invoice for your bank transfer. If you are inside the Euroepan Community this guarantees that the transfer costs are same as you would transfer inside your country. See this link to EU regulation 2560/2001 if you bank doesn't know about it.
Account information for EUR transactions:
IBAN: AT13 1200 0004 0705 2000
Account information for USD transactions:
IBAN: AT25 1200 0503 702 801 00
Bank name and address:
Bank Austria Creditanstalt AG
Filiale Schönbrunnerstrasse 231, 1120 Wien
What methods of shipment can I choose from?
In general, tickets are sent by UPS Express. You will receive a tracking number by e-mail as soon as the package is dispatched. Using this number you can locate your package at any given time.
How high are the shipping costs for tickets?
UPS within the EU: EUR 15,00 / USD 22,00
UPS Europe not EU: EUR 21,00 / USD 31,00
UPS USA and Canada EUR 21,00 / USD 31,00
UPS all other countries EUR 31,00 / USD 45,00
When will my tickets be shipped?
Paid tickets shall be posted approximately ten days prior to the event by UPS. If tickets are delivered from the race organiser earlier, we will naturally send them onto you as soon as we recieve them.Once they have been posted by us you will automatically receive a Shipping notification from UPS by email.
Is it possible to deliver to another address than the invoice address?
Yes, if you need your tickets delivered to another address than the invoice address, please send us an e-mail with the delivery address and your invoice number to firstname.lastname@example.org
Do I have to be present in person when UPS delivers?
Yes. UPS is delivering tickets during the daytime. Please make sure to provide a delivery address where you can personally sign for the tickets during the day (working address, etc.)