General Terms of Business
Terms and Conditions of business for gpticketshop.com (valid from: 01.03.10)
The general terms and conditions of business are valid for sales through the company A. Ostermann Gmbh (further referred to as gpticketshop.com).Any differing terms and conditions of the buyer may only be valid if confirmed in writing by us. By ticking the Checkbox at the end of the order form “With my order I accept the general terms and conditions of gpticketshop.com”, the buyer accepts the terms and conditions and can be held to them.
Our range of items on sale is not binding and subject to change without prior notice. An order placed by any persons 18 years of age or older constitutes a sales agreement as per our terms and conditions. The automated confirmation of the receipt of your order, sent out be email does not constitute the commencement of the contract between buyer and seller. The sales agreement becomes valid once we have sent a receipt to the client.
The client is obliged to fill in the order form fully and correctly. Any damage resulting from false or incomplete information in the order form will not be compensated by gpticketshop.com. As our company does not implement all aspects of the service provided to the customer ourselves, we are obliged to use other qualified 3rd party contractors.
2. The Order Process
The sales agreement comes into effect in the following way:
1)On the page, please select the services and tickets (+/-) you wish to purchase, then click on the corresponding “Order” button.
2) Next, select your region and specify the payment method, then click on the “Proceed with order” button.
Please check the contents of your shopping cart.
4)Then enter the data required under “Order information”. Please remember that we will mail the tickets ordered and paid for to the address provided here.
5)After you read and accepted the General Terms and Conditions and the privacy statement, please tick the corresponding box, and then submit your order, which will constitute a contractual offer toward us.
6)The contract will eventually be concluded by way of our e-mail confirmation. Tickets that have been paid for in full will be posted with UPS, approx. 2 weeks before the event.
Due to unforeseen circumstances we may sometimes be forced to organise a pick up of your tickets at the race track for you. Naturally you would then be refunded the shipping fee.
3. Contractual Language
The contractual language is English and German. Information, customer service and complaints can be handled in English and German.
Our service will commence once we have received payment in full for the services agreed contractually. Invoices need to be paid in either Euro or USD as stipulated on the invoice.
All prices are include VAT. All prices are valid at the time of placing the order only. In addition to the advertised ticket price you will be charged a handling fee and shipping costs. The handling and shipping fee will be clearly displayed the basket and in the order confirmation email. If any monies become payable due to the export or import of the goods due to the shipping, the client is made responsible for these (you can find more information on the subject at your tax office).
As we may have to buy a number of tickets from middlemen, there may be differences between the invoiced prices and those printed on the tickets.
If the event is cancelled and tickets are refunded, the handling fee will not be refunded.
5. The right to withdraw from the contract
As the purchased goods are related to a recreational service on a fixed date, the consumer has no right to withdraw from the contract as per §5f KSchG of Austrian law.
Recreational activities are defined as activities which take place at a certain defined time and/or date and the contractor is obliged to deliver ist services in accordance. If the client is a contractor according to §1 KSCHG (or § 14 BGB) of Austrian law, he/she has no right to withdraw from the contract.
If a particular category of tickets is sold out, gpticketshop.com has the right to provide tickets of a similar category.
We accept following methods of payment: Credit card (Eurocard/MasterCard, Visa, Diners Club and Maestro). Your credit card data is protected and sent encoded to prevent any unauthorised access to any of your details. The credit card will be charged at the time of billing.
Info about credit card payments (How do I pay by credit card)
If you wish to pay by bank transfer please settle the bill no later then 1 week upon receipt.
7. Overdue payments
If you fail to settle the bill 1 week after reciept you will recieve a reminder via email. If the bill remains unpaid 1 week after the first reminder, you will recieve a second and last reminder via email. If the bill then remains unpaid another 4 days later, we will cancel the invoice and send you a cancellation invoice.
You hereby agree and acknowledge that the personal data you provided (name, address, e-mail address, telephone number, fax number, IP number) can be collected, processed, stored and used by the company for market research and marketing purposes, as well as for ensuring legal compliance. You consider yourself entitled to also provide the data of those travelling with you, and in this respect you also grant the company with the rights set forth in this clause. The company may use the data in connection with performing the contract, complying with legal requirements and for advertising purposes. The company shall not pass on the data saved to third parties, with the exception of forwarding such data to contractual parties or subcontractors (e.g. hotels, delivering companies) as may be necessary for the performance of the contract. The client is obliged to inform us of any changes in their address and contact details until the contract is fulfilled by both parties. If the client fails to inform us of any changes the goods will be sent to the address quoted on the order form.
Information about Cookies: Our webshop uses „Cookies“, these are very small files used to identify you during your visit to our online shop and to help adapt the website to you specific needs. Our Cookies are only text files which are deleted 30 days after your last visit to our website. You can refuse the usage of Cookies, however we can not guarantee a that all functions of the website will run correctly. Cookies do not contain any personal information about the client and are not dangerous to the user.
Disclosure in accordance with § 25 of the Austrian Media Act: this Website is owned by Alfred Ostermann GesmbH. & Co. KG. The Website is designed to provide information on the business activities of Alfred Ostermann GesmbH. & Co. KG. Its content is intended exclusively for personal use, and the distribution or reproduction for purposes other than personal use is not permitted. Pictures or images may not be published or distributed for commercial or other purposes without the advance express written permission of the copyright owner. This Website was prepared with the greatest possible attention to detail. Nevertheless, Alfred Ostermann GesmbH. & Co. KG cannot guarantee that the content is accurate and free of error. Alfred Ostermann GesmbH. & Co. KG will not be held responsible for damages that may arise directly or indirectly from the use of this Website, to the extent that such damages are not the result of wrongful intent or gross negligence on the part of Alfred Ostermann GesmbH. & Co. KG.
10. Mediation Body
We accept the use of the Internet Ombudsmann as a out of court mediation body. If you have any questions in regard to settlements please contact our customer service: firstname.lastname@example.org or the Internet Ombudsmann: www.ombudsmann.at
There is no right for compensation, unless you can prove without doubt, that the mistake was in our working sphere.
Please forward any complaints, court regulation ect in writing only.
Business will be conducted from our head office.
Warranty as per Austrian law.
In the eventuality of a disagreement going to court, the consumer rights of the country where the client is based will also apply.
It is a condition of public admission to any FORMULA 1 (“Event”) that all ticketholders comply with the rules below:
1 Date/programme/seat allocation are all subject to change. No refunds/exchanges unless the Event is cancelled. Booking charges are non refundable. Tickets are non transferable and not for resale. A ticket shall not be resold or transferred for profit or for commercial gain (including as part of a promotion or prize) without the prior written consent of the Promoter and Formula One World Championship Limited (FOWC) first being obtained and if ticket is used in this manner it will become void and the holder may be refused entry to or ejected from the Venue. Illegible tickets shall be void.
2 For security measures, you may be refused admission to/removed from the Venue/searched by officials/filmed by CCTV.
3 Animals/articles that compromise public safety are not permitted.
4 You must not make/create/store/record/transmit any kind of sound recording/visual footage/audio-visual footage/information/other data. Equipment that may enable you to do the aforementioned acts is not permitted. Personal electronic devices including still image cameras/mobile telephones/other handheld personal communications devices are permitted provided that any images/films/recordings/data that are created/recorded/stored thereon are used for personal/ private/non-commercial use only.
5 On request, you shall assign in writing copyright/all other intellectual property rights in any images/films/recordings you create/record at the event to FOWC and agree that such images/films/recordings shall not be used for public advertisement/ commercial gain/any other purpose (except private enjoyment) without FOWC’s prior written consent.
6 Motor racing is dangerous and noisy. Sanctioning bodies, FIA, FOWC, Formula One Management Limited, Formula One Licensing B.V., Formula One Asset Management Limited, Formula One Hospitality and Event Services Limited, Formula One Marketing Limited , organisers of the Event (including officials, marshals, rescue, medical staff), competitors and drivers, are not responsible for any loss or damage, howsoever caused, to you to the maximum extent permitted by the law of the hosting country (except in the case of death or personal injury caused by negligence of the above parties).
7 You must always keep to the designated paths and steps.
8 You must comply with all instructions given by any official.
9 No person may use the name of the Event or part thereof (nor any abbreviation or foreign language version thereof) nor any logo or graphic device of or relating to the Event for any commercial purpose without the prior written consent of FOWC
10 These terms and conditions shall be governed by law of the country hosting the event.